EVERY REVIEW COUNTS
The leaderboard.
THE STANDINGS
Restaurant league
HEAD TO HEAD
Pick your matchup
Staff shout-out leaderboard +
Positive mentions only in the celebration ranking. One count per named person, location and review. Original spellings stay separate.
All staff-name mentions & review evidence +
Location counts include every explicit staff-name mention, including neutral or critical context. These are customer accounts, not a staff performance assessment.
Behind the score
FILTER THE DETAIL BELOWALL CONNECTED RESTAURANTS
THE RATING MIX
THE LONGER VIEW
A year of feedback
Select a month to read its report. Trends follow the location filter above. A dash means no period average; unavailable profiles are excluded.
Monthly numbers +
BEFORE THE VISIT
Found on Google
Impressions are daily, per-surface/device counts, not distinct people over a month. Clicks and direction requests do not establish calls connected, visits, or sales. Changes can reflect seasonality; they do not prove that reviews caused visibility changes.
Exact visibility numbers and definitions +
Search and Maps totals each combine mobile and desktop. A person can appear across days, surfaces, devices, and locations. Call-button clicks count taps on the profile’s call button. Website clicks count clicks from the profile. Direction requests count requests for directions. Menu interactions count clicks to view or use menu content, deduplicated within each user-day.
Zeros are values returned by the source. A dash means unavailable. Profiles awaiting access are excluded. All 365 daily records were returned per connected location in this snapshot, and monthly sums matched the separate monthly pull. Recently closed periods may still be revised by Google.
WHAT GUESTS TALK ABOUT
Themes over time
Bars show the share of written reviews mentioning the selected theme. One review counts once per theme; rating-only reviews are excluded. The rest did not mention this theme. Small samples can swing sharply. Sentiment describes the text about that theme, never the star rating.
Monthly theme counts and denominator +
Concerns appearing again
Across the 12-month history and selected location scope. Two or more distinct written reviews; customer reports to investigate, not verified operating facts.
Named staff praise
From the selected report’s written reviews. Names and excerpts follow the original wording.
Read the selected month’s theme evidence +
How themes were assessed +
Food includes drinks and menu choices; service includes staff interactions and pace; value includes price and portion-value comments; atmosphere includes setting, music, noise and facilities. A theme can be positive, negative, mixed or neutral. For Retail, Recreation & More, products covers workmanship and product quality, activities covers the recreational experience, and accommodation covers rooms and lodging amenities. Categories overlap. These are interpretive classifications, not a representative customer survey or automated keyword-hit statistics.
THE VIEW FROM EACH LOCATION
Our locations
GIVE CREDIT WHERE IT’S DUE
Names worth
remembering.
Names and wording are preserved from guests’ reviews.
TURN FEEDBACK INTO ACTION
The next conversation
Suggested follow-ups for the teams. Customer accounts are signals to investigate, not established operating facts.
STRAIGHT FROM THE GUESTS
Every review
Sources, coverage and how to read this report +
Ratings are weighted by review count. Rating-only reviews are included in averages; no reason is inferred when text is absent. Business links lead to each business’s Google Maps listing, not to an exact review. Reviews below are reproduced as returned, including spelling and punctuation.
Monthly history covers October 2025 through September 2026. September retains its original editorial baseline. Theme analysis covers all written reviews in the 12 historical months; the separate original monthly action narratives are preserved. Weekly reports are added without replacing monthly history.
Brand assets: The Sueño Company